Here at Hyperion Works, our goal is to make you as efficient as possible so you can reach your business goals. A big part of that is making sure you're using technology where technology should be used, and people where people should be used. Getting this right is one of the highest-leverage things a growing business can do.
The Rule of Thumb
- If a task is simple and repetitive, technology should do it.
- If a task is complex and requires judgment, people should do it.
The classic example: your calendar appointment reminders. Some predetermined amount of time before each meeting, a notification fires automatically. Technology does that for free, reliably, and without fail. You could hire someone to watch your calendar and send you a text 30 minutes before every appointment — but that would be expensive and error-prone. Technology does it better.
What We Often Find
One of the most valuable things we do when engaging with a new client is walk their office and watch how work gets done. Almost universally, we see people doing things technology should be doing for them. Copying and pasting data between two programs. Keeping a spreadsheet in sync with another system by hand. Composing the same email template over and over. Manually checking data against a list of criteria.
Each of those is a task that could be automated — done faster, more accurately, at any time of day or night, without labor cost.
The most efficient path to growing your business is to grow the output of your existing team by automating everything that doesn't require human judgment. Keep payroll costs efficient by making sure every person on your team is doing work only they can do.
If you'd like to explore what automation might look like in your business, reach out to us and we'll be happy to dig in.