Hyperion Works | Cognito Voice

Cognito Voice answers your phone with a real-time AI voice agent. It talks with callers naturally, looks up current information, takes messages, books appointments, and hands the details to your team. It can place calls too, such as confirming appointments. Pricing is $0.12 per minute, billed by the second.

Why Cognito Voice

Every call gets an answer.

Always available

Set it to answer after hours, on weekends, or whenever your lines are busy.

Several calls at once

It can handle multiple calls at the same time, so callers are not left waiting.

Your information, current

It answers from your own up-to-date knowledge, not generic guesses.

You stay in control

Spending and volume limits, confirmed actions, and a record of every call.

How It Works

From ring to result.

The call connects

A caller reaches your number and talks to the agent in natural conversation. The agent can also place calls, such as appointment confirmations.

The agent helps

It answers from your information and uses the tools you have approved, such as checking a schedule.

You get the outcome

A booked appointment, a captured lead, or a message with a transcript.

Features

What is included.

Real-time voice

Natural back-and-forth conversation, with no menus to press through.

Current knowledge

Draws on your own information, kept up to date.

Custom tools

Connects to the tools it needs, such as a schedule or your records, so the agent can check and update real information.

Confirmed actions

Important actions are confirmed before they happen.

Messages and lead capture

Collects names, numbers, and reasons for calling and passes them along.

Recording and transcripts

Review any call after the fact.

Spending and volume controls

Set limits so usage never surprises you.

Per-call reporting

See what each call cost and what happened.

Where It Fits

Inbound and outbound.

Answering service

Answer every call, take a message, and pass it along.

Receptionist or virtual front desk

Greet callers, answer common questions, and route what needs a person.

Intake agent

Collect the details you need from a new caller before anyone follows up.

Appointment scheduling

Book, change, and cancel appointments during the call.

Customer service and order status

Answer routine questions and look up status from your records.

After-hours and overflow coverage

Pick up when your team is away or your lines are busy.

Internal help lines

Give your own staff a number to call for routine questions.

Appointment confirmations (outbound)

Today, a confirmation call is usually a recording that makes you call back to change anything. Cognito Voice can confirm the appointment and also reschedule or cancel it in real time, in the same call.

An Illustration

What a call can sound like.

This is an example of the kind of call Cognito Voice handles. "Acme Home Services" is a made-up business, not a customer.

Caller: Hi, my water heater is leaking and I need someone out today.

Agent: I am sorry to hear that. I can help get this scheduled. Can I get your name and the address of the home?

Caller: It is Dana Reyes, 412 Maple Street.

Agent: Thanks, Dana. I have a technician window this afternoon between one and three. Would you like me to book that?

Caller: Yes, please.

Agent: Done. You will get a confirmation text shortly. Is the best number to reach you the one you are calling from?

Our Approach

How we set it up.

Discovery

We learn which calls you get, what callers need, and what your team does with them.

Design

We define what the agent knows, what it can do, and what it must confirm or hand to a person.

Build

We build the agent, load your information, and connect the tools it needs.

Test and tune

We run realistic calls, review the transcripts with you, and adjust.

Launch and support

We go live, watch the call reports, and keep improving it with you.

Pricing

$0.12 per minute, billed by the second.

You pay for the time callers spend with the agent. Setup and any integrations are scoped with you up front, and spending and volume controls let you cap usage.

FAQ

Common questions.

What does it cost?

$0.12 per minute, billed by the second. Setup is scoped with you up front.

Can it book appointments?

Yes, when it is connected to a scheduling system. We set up that connection with you.

Can it make outbound calls?

Yes. Appointment confirmation is a good example. Instead of a recording that asks the customer to call back to change something, the agent confirms the appointment and can reschedule or cancel it during the same call.

Will callers know it is an AI?

It speaks naturally, and we configure how it introduces itself with you.

Can I hear what happened on a call?

Yes. Calls can be recorded and transcribed, and each call is reported individually.

Can I limit what it does or spends?

Yes. Actions can require confirmation, and you can set spending and volume controls.

Can I try it?

Yes. Contact us for a demo.

Cognito Voice